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Evidence Guide: FNSISV407A - Use medical terminology in an insurance context

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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FNSISV407A - Use medical terminology in an insurance context

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret insurance-based information containing medical terminology

  1. Receive, interpret and follow written and verbal instructions containing medical terminology
  2. Read and interpret documentation containing medical terminology
  3. Seek clarification when necessary
Receive, interpret and follow written and verbal instructions containing medical terminology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read and interpret documentation containing medical terminology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek clarification when necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate using medical terminology

  1. Use medical terminology in insurance-based communications with stakeholders
  2. Spell and pronounce medical terminology correctly
  3. Seek specialist advice from appropriate authority as necessary
  4. Use medical abbreviations where appropriate
  5. Explain medical terminology in simple language to stakeholders
Use medical terminology in insurance-based communications with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Spell and pronounce medical terminology correctly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek specialist advice from appropriate authority as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use medical abbreviations where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain medical terminology in simple language to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

interpret and respond to instructions containing commonly used medical terminology and abbreviations

maintain knowledge of medical terminology used in insurance contexts

use medical terminology appropriately in insurance contexts

explain medical terminology and processes in simple language.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to records

access to organisational policies and procedure.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

liaise and share medical information with others

communicate appropriately with people from diverse backgrounds about medical information

use and pronounce medical terminology correctly

understand, clarify and explain information containing medical terminology

IT skills to access web-based information services

learning skills to research and increase medical terminology knowledge

numeracy skills to read and interpret medical data, statistics, signs and symbols

reading skills to:

read and understand medical information

read and understand medical abbreviations

writing skills to:

accurately prepare documentation containing medical terminology

spell medical terminology correctly.

Required knowledge

the ability to apply and explain as relevant to life insurance policies:

organisational procedures

product information

relevant regulatory requirements

medical insurance terminology

procedures and practice in communicating medical terms in insurance

ethics and good practice in communicating on medical matters in insurance.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Written and verbal instructions may include:

notices

telephone calls

insurance policy terms and conditions

claims notifications

investigation procedures.

Medical terminology may relate to:

knowledge of medical specialties and the names and titles of doctors working in specialist fields

illnesses

injuries

diseases

interrelated functions of the body, locations and diseases (e.g. functions of the skeletal system, locations of skeletal injuries, skeletal diseases)

terms to describe onset and/or nature of disease

medical investigations and procedures

abbreviations for medical and pharmacological terms.

Clarification may be sought from:

organisational policies, procedures and guidelines

insurance information/databases

medical dictionary

medical information sources/databases

Chief Medical Officer

a medical professional

a claims manager/specialist or designated supervisor

underwriter or underwriting specialist/manager.

Insurance-based communications may include:

contact with relevant internal or external parties

dealing with applicant, insured and claimant enquiries

letters in response to cover and claims queries

maintaining and/or updating claims files and databases (e.g. file notes, correspondence, reports)

memos and reports

researching and/or arranging medical or psychological assessments

researching and/or arranging treatment and rehabilitation.

An appropriate authority may include:

Chief Medical Officers

underwriters

underwriting specialists and managers

WorkCover representatives

medical professionals.